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How Lightning’s ‘click to swap’ feature improves airfare optimisation and booking speed

Travel arrangers and bookers are seeing strong productivity gains from Lightning’s ‘click to swap’ functionality, a feature designed to support corporate travel airfare optimisation and faster decision-making, with feature usage rising sharply.

While ‘click to swap’ isn’t brand new, having launched in July, it has become a standout feature for reducing booking friction and improving airfare selection across the region.

A clear uplift in adoption

Between 14 October and 12 November 2025, usage of the ‘click to swap’ option increased by 160% compared to the previous 30-day period (14 September to 13 October). This growth reflects a shift in user behaviour, with more travel arrangers proactively swapping their initial flight option for a faster route or more cost-effective airfare.

This uplift signals stronger awareness of the feature and highlights the value it brings as part of day-to-day workflow efficiency in Lightning.

$160 worth of savings through Lightning

Why this feature matters

Before ‘click to swap’, users who wanted a cheaper or more compliant airfare typically had to restart their search, adding unnecessary steps and slowing down decision-making. Now, this intuitive in-flow action lets arrangers:

  • quickly change to a more suitable airfare without restarting the process
  • select the lowest or most traveller-friendly airfare with confidence
  • reduce the likelihood of abandoning a booking
  • avoid consultant-assisted rebooking, keeping end-to-end journeys faster and cleaner.

The impact on travel programs

The rise in feature adoption is translating into real program benefits:

  • Higher online adoption by streamlining how arrangers evaluate options
  • Lower average ticket costs through easier lowest-airfare selection
  • Less friction in the booking experience, supporting a smoother traveller journey
  • Reduced effort, particularly for travel arrangers or bookers who previously had to re-run flight searches.

The growth of ‘click to swap’ usage shows how incremental user experience enhancements in Lightning can deliver meaningful outcomes, helping travel programs achieve speed, savings, and compliance more intuitively.

Want to improve airfare selection and booking efficiency in your travel program?

Discover how Lightning helps travel arrangers find the best airfares faster, streamline decisions, and boost online adoption across your region.

Book a Lightning demo today

What is Lightning’s ‘click to swap’ feature?

‘Click to swap’ is an in-flow option in Lightning that lets users switch their initial flight selection to a cheaper airfare or faster route without restarting the search.

When was ‘click to swap’ introduced?

The feature launched in July and has since seen growing adoption in the ANZ region.

Why has usage increased by 160% recently?

Between 14 October and 12 November, more arrangers used the feature to compare options and select better-value airfares. This reflects stronger awareness and greater confidence using Lightning’s optimisation tools.

How does ‘click to swap’ improve booking efficiency?

It removes the need to re-run searches, reduces booking abandonment, and helps arrangers quickly identify the most cost-effective airfare, supporting better program compliance and savings.

What benefits does this deliver to travel programs?

Programs see higher online adoption, more consistent lowest-airfare selection, less rework, and smoother end-to-end booking experiences.