A guide to business travel risk management
It’s essential for businesses to anticipate and plan for potential risks to traveller safety.
By partnering with an experienced travel management company (TMC), developing a comprehensive travel policy, and leveraging dedicated account management and consulting support, organisations can significantly reduce risk and maximise their travel investment.
Corporate Travel Management (CTM) is committed to enhancing traveller safety through advanced technology and expert services that deliver innovative risk management and duty of care solutions.
Pre-trip approval
CTM Approve includes a comprehensive pre-trip approval module that automatically routes reservations through multiple levels of authorisation, fully customised to each customer. This sophisticated system automates approval emails based on real-time criteria such as international destinations, dollar thresholds, or deviations from policy.
CTM Approve supports duty of care by enabling additional approval layers, for example, international travel requests can be reviewed by a customer’s risk department following a manager’s initial approval.
Adding approval levels ensures travel managers and arrangers can review and, if necessary, reject travel requests that may pose safety risks or conflict with duty of care obligations before payment is made. This approach helps organisations minimise traveller risk and avoid unnecessary costs.
Policy restrictions
When developing an effective travel policy, it’s important to include guidelines that limit or prohibit travel to high-risk countries or locations, as well as the use of non-preferred suppliers.
When working with CTM, these policy conditions can be fully integrated into your travel program and reflected across online booking tools, mobile apps, and consultant-assisted bookings. Because CTM’s dedicated teams understand your business objectives, they tailor travel solutions that align with your company’s duty of care and operational goals.
Stay in contact with your travellers
Keeping your travellers informed with credible, real-time information is critical to ensuring their safety. The CTM Portal features a live news feed that integrates global travel alerts with your company’s internal communications, providing a single, reliable source of information for your travellers.
Employees should also stay informed through official government travel advisories for the regions they’re visiting.
Risk management tools
CTM provides risk management solutions designed to identify potential threats, track traveller locations, and facilitate quick communication in the event of an emergency.
Traveler tracking
The CTM Risk Hub platform supports your duty of care obligations by tracking your travellers’ locations anywhere in the world. Updated in real time and fully integrated with each traveller’s itinerary, the platform provides an interactive global map with colour-coded risk levels by country. Reports can be generated instantly, giving your business immediate access to vital information when it’s needed most.
Travel risk alerts
CTM Risk Alerts is a proactive notification system that keeps travellers informed of developing risks via SMS or email as they occur. Configurable risk ratings match travellers with relevant alerts based on their current location and the risk level of nearby events, ensuring fast and efficient communication.
Keep your travellers informed of critical updates with CTM Risk Alerts, so they’re never caught off guard.
Your safety is our priority
We understand that keeping your people safe while travelling is the highest priority. To achieve that, businesses must understand and manage risk strategically. Partnering with a trusted TMC and implementing a strong travel policy is the best way to ensure your business objectives are met, your policies are followed, and potential risks are minimised.
At CTM, our dedicated client management team designs travel programs to deliver maximum safety, efficiency, and value.
Contact CTM today for expert guidance on building a safer, smarter business travel risk management strategy.
What is business travel risk management?
Business travel risk management is the process of identifying, assessing, and mitigating risks that may affect employee safety while travelling for work. It includes proactive planning, traveller tracking, and real-time communication.
How does CTM help reduce travel risk?
CTM provides technology-driven solutions such as CTM Approve, Risk Hub, and Risk Alerts that automate approvals, track traveller locations, and deliver real-time alerts to keep employees informed and safe.
Why is pre-trip approval important?
Pre-trip approval ensures that all travel bookings comply with company policy and are reviewed by the appropriate managers or risk teams before payment is made, helping to reduce exposure to unnecessary risks and costs.
How can businesses communicate with travellers during disruptions?
The CTM Portal integrates live travel alerts and company communications in one platform, allowing organisations to quickly reach travellers during emergencies or significant disruptions.
What role does a travel policy play in risk management?
A strong travel policy outlines safety protocols, approved suppliers, and restricted destinations. It serves as the foundation for maintaining duty of care and ensuring travellers make safe, compliant choices.
