Objective

CTM was engaged by a government client to manage air and ground transportation throughout a four-week election campaign, supporting both the Government’s and the Opposition’s deliverables. The goal was to ensure a seamless travel experience for all stakeholders, navigating tight booking lead times, managing high-touch VIP itineraries with discretion and premium service, and carefully coordinating travel to prevent any crossover between Government and Opposition parties.

Solutions

CTM recognised that clear, consistent communication was essential to delivering a seamless election travel program, both with travellers and arrangers, as well as key suppliers including airlines, charter providers, and the Government’s outsourced accommodation partner.

Ahead of the campaign, CTM facilitated multiple discovery sessions with stakeholders from both the Government and the Opposition to understand their unique needs and expectations. This allowed CTM to document all key information—contacts, suppliers, and processes—which was then shared with relevant internal teams, including operations and after-hours support.

A dedicated CTM team, including a bespoke phone line and email address, was established to manage all election-related travel enquiries, ensuring discreet, VIP-level service. The after-hours team was fully briefed to maintain continuity of service, and Account Management played a strategic role in monitoring schedules to ensure smooth delivery and prevent any location crossover between the Government and the Opposition.

Outcome

By adhering to strict confidentiality protocols, robust data security measures, and clearly documented processes, CTM successfully met service level agreements and provided seamless travel solutions for both the Government and the Opposition.

CTM’s dedicated service teams ensured 24/7 discreet, premium-level support, offering a smooth and satisfactory experience for all travellers and arrangers.