Case Study: Implementation

Corporate Travel Management (CTM) successfully implemented a travel program and policy from scratch in just six weeks and provided training to 1,025 travel bookers.

Read on to find out how.

Client

Provider of property management services

Industry

Property Management

Focus

Implementation

Objective

CTM built and implemented a managed travel program from scratch, delivering improved compliance and visibility while training 1,000+ staff quickly.

Solutions

CTM delivered a unified booking tool, detailed reporting, embedded cost-saving policies, and comprehensive training to optimise the client’s travel program.

Outcome

In six weeks, CTM launched a travel program for 1,025 bookers, producing substantial savings across two years and boosting online booking adoption to 98.82%.

Objective

The client, a property management services provider with an annual travel spend of £800,000, sought to implement a managed travel solution. Following a formal negotiation process, CTM was appointed as a one-stop shop for all online and offline travel bookings.

The primary objective was to build a travel program from the ground up that enhanced the booking experience and delivered a strong return on investment. Key goals included driving policy compliance, enabling full booking functionality across all travel types, and achieving complete visibility over bookings and spend.

CTM navigated the challenge of implementing this program without any existing travel management tools or processes. With over 1,000 staff members requiring comprehensive training within a tight timeframe, CTM efficiently coordinated company-wide education to ensure a smooth transition and rapid adoption.

Solutions

Online Booking Tool
To meet the client’s need for advanced booking functionality, CTM implemented a streamlined online booking tool (OBT) that consolidates all travel arrangements in one place—eliminating time-consuming searches across multiple comparison sites.

Management Reporting
CTM’s comprehensive management reporting provides the client with detailed insights into booking patterns and types, simplifying invoicing and enabling strategic cost reduction through smarter buying behaviours, such as opting for off-peak rail travel.

Travel Policy Creation
Embedded within Lightning, the travel policies include ‘guilt’ screens that prompt travellers to choose the most cost-effective options for rail and air bookings. Hotel rate caps are enforced in London and other major cities, while Business and First-class flight options have been disabled to control costs.

Training
As part of the implementation plan, CTM developed a Traveller Education Program to onboard all travellers. This included on-site face-to-face workshops over four days at the client’s head office, supplemented by follow-up web sessions to support those unable to attend or requiring additional guidance.

Testimonial

“The [training] sessions were great as they also focused on encouraging the right behaviour and aided smarter buying and looking at travel holistically. The system was simple to put in place and is propelling us forward as a business”

- Client Contract Manager -

“The booker training/engagement was really beneficial and allowed people to come and ask specific questions.”

- Senior Project Manager -

Outcome

In just six weeks, CTM successfully implemented a comprehensive travel program and policy from scratch, ensuring a smooth transition for the client and all stakeholders. The system onboarded 1,025 travel bookers, integrating all existing negotiated hotel rates.

The program delivered savings of £44,905 in its first year (£36,746 rail, £8,159 air) and £66,405 in the second year (£61,550 rail, £4,855 air), while online booking adoption rose by 13%, reaching 98.82% by August 2019.