Customer Spotlight: Visy & CTM Scout

Visy is an Australian-owned, global leader in packaging, recycling and logistics management.

With 7,000 employees and 150 global operations, Visy has been leveraging CTM’s travel management tools and services to support an effective travel program since 2018.

Being a future-focused organisation, Visy’s travel stakeholders are high-adopters of the latest travel technology, recently ranking as one of the largest users of CTM’s AI-powered travel assistant, Scout.

Having a strong internal communications process, Visy’s core EA Group have been advocating for Scout to help reduce time and improve efficiencies for new travel bookings, changes and cancellations.

With Scout’s booking capability now available for New Zealand customers, Visy’s entire Australia & New Zealand operations are benefiting from instant travel support provided through the tool.

Importantly, Scout’s accessibility via the CTM Mobile app has provided Visy’s newest division, Visy Retail Services, the ability to self-manage their travel bookings on-the-go. Being a sales division with 100% usage of mobiles/iPads rather than laptops, Scout’s mobile integration proved essential for consistent travel program adoption and compliance across all areas of the organisation.