13 September 2022

CTM Academy builds momentum – supporting the rebound of the travel industry

Corporate Travel Management’s (CTM’s) newly launched travel consultant onboarding and training program, CTM Academy, is already delivering significant benefits to corporate customers, with the first few cohorts of Academy graduates working seamlessly alongside experienced consultants to support clients’ increasing business travel activity.

The CTM Academy was established to support the rebound of the travel industry post-COVID and drive economic growth in Australia and New Zealand through the creation of local jobs – two key components of CTM’s Sustainability Strategy.

Since the program’s launch earlier this year, the CTM Academy has inducted four cohorts of travel industry newcomers into the CTM business across Australia and New Zealand. CTM’s recently acquired subsidiaries, QBT and AOTHotels, are also operating their own Academies in tandem, offering the same trainer-led program with specific detail to QBT and AOTHotel processes.

Jordan Russell, one of the program’s first recruits, described the CTM Academy program as the perfect entry process at a critical time for the travel industry. “I felt that the CTM Academy was a great way to be introduced to the corporate travel industry… it was a very supported environment and [since graduating] I am still supported by the team now.”

The four-week, trainer-led program utilises both virtual and classroom-based learning, allowing regional candidates to participate remotely. The comprehensive training program covers all topics of corporate travel management, including GDS technical training, phonetic alphabet and travel jargon, key travel technologies, automation, supplier product knowledge, fare conditions and fare buckets, ticketing, consultant workflow and, most importantly, excellent customer service.

“We are extremely impressed by the uptake of our CTM Academy program and the quality of talent it has attracted to CTM to support our customers and the travel industry’s rebound,” said CTM’s Head of Support, Nicky Marshall.

“Our trainers are empowered with the latest tools and solutions to fast-track the onboarding experience and deliver in-depth technical and service training to drive additional value to our customers at maximum speed. Our customers and our internal teams have already expressed their appreciation for the program which is delivering tangible outcomes in service efficiency and satisfaction.”

With cohorts running monthly until the end of the year, CTM customers will gain access to additional highly trained travel agents on a regular basis who can attend to their requests and provide the high-quality customer service CTM prides itself on.

Not only will CTM’s new trainees benefit from the high level of support early in their career, they will also form strong social bonds with their cohort and trainers that they can then carry with them throughout their career at CTM.

If you’re looking for a career change and want to join a rapidly evolving company in an industry that’s building momentum every day, send your CV and cover letter to recruitment@travelctm.com.

-ENDS-

About Corporate Travel Management (CTM)

Corporate Travel Management (CTM) is an award-winning global provider of innovative and cost-effective travel solutions to the corporate market. The company’s proven business strategy is underpinned by personalised service excellence supported by market-leading technology solutions which deliver a return-on-investment to our customers. Visit: http://www.travelctm.com.au

Media enquiries:

Alexandra Dowton
Email: Alexandra.dowton@travelctm.com
Phone: +61 7 3329 7651