CTM Secures Triple Win at 2024 World Travel Awards for Oceania

Corporate Travel Management (CTM) has been named the Leading Travel Management Company across three regions in the Oceania category of the prestigious 2024 World Travel Awards: Oceania, Australia, and New Zealand.

The World Travel Awards are renowned for celebrating excellence across the global travel and tourism industry. This year’s Leading Travel Management Company category was fiercely contested, with nominations from major global corporate travel agencies and boutique regional operators, highlighting the complexity and diversity of the corporate travel market in Oceania.

Greg McCarthy, CEO of CTM Australia & New Zealand, attributed the win to the company’s unwavering commitment to innovation and customer service. “Over the past year, we’ve continued to invest in our people and technology to elevate the value we bring to our customers in a dynamic travel landscape,” said McCarthy. “Our AI-powered service agent, CTM Scout, is now handling thousands of customer requests every month, enabling our consultants to focus on delivering even greater value to every customer interaction. These enhancements, alongside our advanced training programs, have significantly boosted our customer NPS. I couldn’t be prouder of the team’s ongoing dedication to setting new standards in service delivery across Australia and New Zealand.”

The awards also spotlight CTM’s strong growth in New Zealand, where increased corporate travel demands are driving the need for innovative solutions. David McKeller, General Manager of CTM New Zealand, emphasised the significance of this recognition for his team. “Our return to a dedicated travel consulting model, supported by a stable team structure, has resulted in a remarkable 98% customer retention rate,” McKeller noted. “We’ve also seen significant new business growth, where our service and technology solutions have consistently set us apart. I am incredibly proud of the CTM New Zealand team for winning Leading TMC in New Zealand, and we deeply appreciate the trust our customers continue to place in us.”

These accolades underscore CTM’s reputation as a leader in corporate travel solutions, driven by personalised service, innovation and cutting-edge technology, further strengthening its position in the Oceania region.