Tech tools supporting COVID-safe travel

More than ever before, businesses and their travellers are relying on their travel management provider to provide access to the most relevant, reliable and timely information to drive safety, productivity and value in the new travel environment.

From understanding evolving border and health restrictions to implementing new travel approval processes, sourcing the safest and most cost-effective travel suppliers, and managing potential risks – the new travel landscape continues to evolve, and progress, at speed.

CTM has developed the necessary tools and solutions to support COVID-safe travel for every travel stakeholder, at every step of the trip management journey; pre-trip, in-trip, post-trip.

Before you travel

Q. Is my trip possible? Where can I find accurate information on borders, quarantine, visas & local health?

CTM Solution: CTM COVID Hub

The COVID Hub provides central access to real-time global travel advice relating to COVID-19 travel restrictions, including border controls, quarantine requirements, travel permits and destination health insights, via an interactive global map and itinerary-based trip search. The COVID Hub is a complimentary tool for all CTM customers.

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Q. Do I have permission to travel?

CTM Solution: CTM Approve – integrated, customisable pre-trip approval tools

CTM Approve is an end-to-end pre-trip approval solution which supports traveller safety, budget control and program compliance. This intuitive, integrated approval platform enables businesses to identify potential travel risks prior to booking – reducing cost wastage – and design customisable approval rules based on risk levels.

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Q. When is the cheapest time to travel?

CTM Solution: CTM Fare Forecaster – view the cheapest time to travel across 21 days in a single search

CTM Fare Forecaster provides a visual representation of up-to-date flight prices, displayed by specified journey or destination, across a 21-day window. Fare Forecaster empowers Travel Bookers to make more informed and efficient decisions about the most cost-effective time to travel without wasting time on multiple searches.

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Booking your travel

Q. Who should I travel and stay with?

CTM Solution: Lightning online booking tool – view integrated airline and hotel health and safety features within the booking search – and CTM Hotel Reviews

CTM’s proprietary online booking tool, Lightning, integrates up-to-date COVID-19-related health and safety features within the flight and hotel search results. This additional layer of travel data enables Travel Bookers to make more informed and reliable supplier decisions to support greater traveller confidence, safety and efficiency. Travellers can also share their hotel experiences with colleagues via CTM Hotel Reviews.

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Q. How should I book?

CTM Solution: Within your corporate travel policy and via your TMC! Book via your corporate online booking tool, mobile app or via your dedicated travel consulting team

It’s never been a more important to book your business travel within your corporate travel policy, ensuring every element of your trip is trackable, compliant with your company’s duty of care requirements, and to enable your travel team to track and communicate with you in an emergency.

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While you're away

Q. How do I know if there’s an emergency?

CTM Solution: CTM Traveller Tracking, CTM Risk Alerts, CTM Portal News

CTM’s Traveller Tracker platform supports traveller safety and corporate duty of care by tracking travellers’ locations via their travel itinerary, anywhere in the world. Updated in real-time and fully integrated with the individual’s travel itinerary, the interactive global mapping tool also provides an instant picture of country-by-country risk levels.

CTM Risk Alerts is an automated risk management dispatch solution which keeps travellers informed of potential travel risks as they happen, via SMS and / or email.

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Q. What should I do in an emergency while I’m away?

CTM Solution: CTM’s 24/7 in-house travel support, CTM Mobile app ‘verify location’ feature, manage itinerary changes and book in policy through the CTM Mobile app

CTM provides customers with 24/7 global access to in-house travel support wherever your travels take you, ensuring expert travel assistance is on hand in the event of an emergency. The CTM Mobile app provides a one-click safety verification feature which enables businesses to check their travellers’ safety status daily, including the GPS location of the traveller and device. And with live itinerary updates direct to your fingertips, you’ll remain connected and supported at every step of the journey.

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When you get home

Q. How do I know if I / my traveller has been to a high-risk area?

CTM Solution: CTM SMART Data trip reports

CTM’s SMART Data reporting tool offers an intuitive and highly visual means of monitoring your corporate travel activity and program performance. Users can dissect complex travel data by traveller, location, supplier, timeframe and more, and create and share customised reports, making it easy to identify travellers who have visited a COVID hotspot or may have been exposed to an identified risk.

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