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Local solutions, delivered globally

CTM provides local service solutions to customers around the world. Please select your local region, and start experiencing the CTM difference!

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Meet Scout:
CTM's
AI-powered assistant

Booking, changes and support, all via chat.

CTM Scout helps your travellers and travel arrangers self-service trips thanks to personalised, policy compliant responses, with expert travel consultants just a chat away when needed.

See CTM Scout in action

Request a Demo

Scout gives you maximum choice, confidence and efficiency when booking

Your Travel Arrangers and Self-Bookers want the ease and convenience of managing their bookings online, without having to call or email, let Scout do it for them.

As an AI-powered assistant, Scout lives in CTM Portal, popping up with quick and easy support in completing common travel requests, such as managing travel bookings and reprinting itineraries or invoices.

Scout knows your travel policy and preferences

Scout’s easy-to-navigate fare display cards make it simple to make new bookings and change or cancel full bookings or individual segments across air, hotel and car.

Document reprint

Policy-compliant bookings

New bookings via an integration with the Lightning online booking tool

Speed

Make changes in seconds

Make changes to your travel booking across
air, hotel or car segments

Speak with a consultant

Connect with an expert

Access to a live chat with a CTM travel consultant for more complex requests

cancellations

Cancel a trip or a leg

Easily cancel and refund full itineraries or individual segments within a booking

Document reprint

Search documents & FAQs

Instant response to FAQs and requests such as itinerary and invoice reprint

weather

Useful destination advice

Scout provides the latest weather forecast for your chosen destination

Testimonial

Just to let you know, I used Scout this morning for the first time....what a fabulous tool! So easy and efficient....love it!

- Visy -

Using Scout for managing travel bookings has been really handy - no complaints!

- University of Tasmania -

I just wanted to pass on that I have been absolutely loving the consultant chat! It saves so much time as I am able to just smash out work while waiting for a consultant (rather than listening to hold music) and the ladies have been incredible on it! It’s an awesome feature.

- Mining & Resource Client -

The good news is how well the tool feature worked - I was able to cancel the car in less than 2 minutes before business hours

- Construction Client -

Just used CTM Scout to cancel a hotel booking, worked a treat. What a great addition to our travel booking system.

- Engineering Client -

Learn more about Automation and AI at CTM

Speak to our team
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Let us introduce you to CTM Scout.

Request a demo today.